We're serious about keeping your info safe
Last updated: November 10, 2025
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Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: your trust means everything to us at Grimshard Continuum.
We've been in this business long enough to know that luxury isn't just about thread counts and molecular gastronomy (though we've got both in spades). It's about feeling secure, knowing that when you share your details with us, they're gonna be treated with the same care we put into every aspect of your stay.
This policy isn't filled with legal mumbo-jumbo designed to confuse you. We're gonna walk you through exactly what info we collect, why we need it, and how we keep it safe. Simple as that.
Alright, let's break down what we're collecting and why you shouldn't freak out about it:
When you browse our site, we collect some technical data - nothing creepy, just the usual stuff that helps us make your experience better:
Yeah, we've got cameras in public areas - lobby, hallways, that sort of thing. It's purely for security and we're not sitting around watching footage unless there's an incident. Your suite is completely private, obviously.
We're not selling your data to random companies or spamming you with nonsense. Here's what we DO use it for:
Pretty straightforward - we need your info to book your suite, process payments, send confirmation emails, and make sure everything's set up exactly how you want it.
Remember how you mentioned you're allergic to feather pillows last time? We keep notes like that so we can anticipate your needs. It's about making each visit feel seamless, not creepy.
When you reach out with questions or concerns, we pull up your info so we're not asking you to repeat yourself a million times. Efficient communication, that's the goal.
We might send you emails about special offers, new experiences, or art gallery events. But you can opt out anytime - seriously, there's an unsubscribe link right there. No hard feelings.
We analyze data to figure out what's working and what's not. Like, if everyone's obsessed with the rooftop observatory, we know to expand those hours. Data helps us evolve.
Sometimes we're legally required to share info - like if there's a court order or law enforcement request. We don't love it, but we comply when necessary. That's about the only time we'd share your data without your explicit permission.
Not the chocolate chip kind, unfortunately. Let's talk about browser cookies.
So cookies are these tiny files that websites put on your device to remember stuff about you. Think of 'em like digital Post-it notes. We use a few different types:
These keep the site working. Like, they remember what's in your cart or keep you logged in. Can't really turn these off without breaking everything.
Help us understand how people use the site. We use Google Analytics and similar tools. Totally anonymous though - we're not tracking individuals.
Remember your choices, like language settings or whether you've dismissed certain pop-ups. Makes your experience smoother on return visits.
Track your browsing to show you relevant ads. These are the ones people get worked up about. You can disable 'em in your browser settings if they bug you.
You've got control here. Most browsers let you block or delete cookies whenever you want. Just know that if you block all of 'em, some features might not work properly.
Check your browser settings - there's usually a privacy or security section where you can manage this stuff. Chrome, Firefox, Safari - they all have similar options.
This is your data we're talking about. You've got rights, and we respect them.
You can ask us